Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 5 - 8 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Questions about your order?

    Please contact me if you have any problems with your order.

    Privacy policy

    At Gemstones WA we care deeply about privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information.

    Frequently Asked Questions

    Are they Colombian natural emeralds?

    yes they are, we only stock and deal with Colombian emeralds. We only work with certified emeralds

    What is a lab treated emerald ?

    They are hand made emeralds. Several sellers use that word to mislead customers. So if you are looking for a REAL EMERALD run away from those so called lab treated emerlads

    Sizing details

    YES we can resize your ring it takes about 5 days but we will happy to do it

    Wholesale availability

    Emeralds are unique and very hard to find. if you are in the trade we can offer you wholesale prices MOQ 6 units

    Care instructions

    Never use an ultrasound bath to clean emeralds or emerald rings. use soapy cold water

    Legal imprint